01
One front door
Employees know where every request belongs.
ZI Tech product story
ZI Ops
People operations
Service requests, assignment, conversation, requester-confirmed resolution, and internal target tracking. Early access.
Measurable internal services
Organize employee requests, tickets, and service targets in one visible queue.
A unified internal-service portal with classification, routing, tracking, and resolution-time measurement.
Operational outcomes
What changes in the way work gets done?
02
Explicit assignment
An administrator assigns the handler and follows the conversation.
03
Visible internal targets
Elapsed-hour response and resolution targets without automatic escalation.
From start to outcome
How does the application work?
- 01
Submit request
Title, description, category, and priority.
- 02
Classify and route
Priority, assigned handler, and target time.
- 03
Resolve and communicate
Updates, information requests, and one history.
- 04
Close and measure
The requester confirms resolution or reopens while timing history is retained.
Built for
Teams working from the same truth.
- People operations
- Shared services
- Employees and managers
Explore how ZI Ops fits your company operations.
Your company can subscribe to any combination of ZI apps and manage them from one place.