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ZI OPS / Measurable internal services

Every request. Owned and followed through.

A unified internal-service portal with classification, routing, tracking, and resolution-time measurement.

Request a Ops demoExplore the workflow

One-time setup · Annual subscription · Agreed configuration

ZI OpsILLUSTRATION · FICTIONAL DATA
Internal service request · Sample
Request and priority recorded

Submit request

Title, description, category, and priority.

An illustration of the workflow; no real records or actions are created.
One front doorExplicit assignmentVisible internal targets

A CLEAR DIFFERENCE IN YOUR WORKDAY

Organize employee requests, tickets, and service targets in one visible queue.

One front door

Employees know where every request belongs.

Explicit assignment

An administrator assigns the handler and follows the conversation.

Visible internal targets

Elapsed-hour response and resolution targets without automatic escalation.

FROM START TO OUTCOME

The workflow inside ZI Ops

Each step gives the next one the context it needs.

  1. Submit request

    Title, description, category, and priority.

  2. Classify and route

    Priority, assigned handler, and target time.

  3. Resolve and communicate

    Updates, information requests, and one history.

  4. Close and measure

    The requester confirms resolution or reopens while timing history is retained.

WHO IS IT FOR?

Different roles. Clearer work.

  • People operations
  • Shared services
  • Employees and managers

Before we begin

Do service targets trigger automatic escalation?

Targets show elapsed-hour response and resolution times. An administrator follows requests and assigns handlers; this flow has no automatic escalation.

Can I start with this application alone?

Yes. We agree on the application, permissions and configuration you need. Additional applications or external integrations are scoped before implementation.

How are setup and pricing agreed?

We review your team's needs in a demo, then provide a quote covering setup, annual subscription, implementation scope and training.

FROM FIRST DEMO TO FIRST WORKDAY

Clear steps. A considered start.

One-time setup + annual subscription. Additional customization and integrations are scoped together.

  1. 01

    Understand your needs

    A demo around your team's workflow and the apps you need.

  2. 02

    Agree on the scope

    A clear quote: setup and annual fees, before implementation.

  3. 03

    Set up and get started

    Configure roles and resources, then train your team as agreed.

Start with what your team needs.

See the product, discuss your needs, then decide. No purchase commitment.

Request a demo